Formation

1983 - 1984 Ecole hôtelière Hammamet (Hammamet - Tunisie)
Diplôme : CAP (mention T.Bien)
Formation : Hôtelière
Spécialisation : Récedption
1985 - 1986 Académie de Langues & Cmmerce ( - Suisse)
Diplôme : Diplome de commerce (Bien)
Formation : Commerce
Spécialisation : Commerce International
Informatique
1985 - 1986 Ecole Professionnel de Nyon ( - Suisse)
Diplôme : Certificat d'introduction à l'informatique (Bien)
Formation : Etudes en informatiques
Spécialisation : Informatiques


 Expériences Professionnelles

 
Missions effectuées en milieu professionnel
De avril 2004 à octobre 2004Durée : 6 mois
Majesty Golf Hotel (Hammamet - Tunisie)
Compris entre 201 et 300,
Type de poste : Commercial/Ventes
Type de contrat : CDD
Contact : M. Sahbi M'BAREK (Tél: 72 240 333 , email: majestygolf.hotel@gnet.tn)
Descriptif de la structure :
Direction of Sales & Marketing consisting on strategies settlement and implementation of business analysis
Résumé de la mission :
- Settled startegy for post opening period targeting direct business for summer 2005
- Identified immediate source of business
- Tracedc short & long term objectives
- Developped niche markets sale for winter 2004/05
- telemarketing to major partners with regards to future collaboration
- Settled marketing strategy, budget and action plans
Contracted with Major TO's for immediate sale plan and coming season
- Settled rate strategy according to the direct and international competition and defined the market share of the product.

De mai 2003 à novembre 2003Durée : 6 mois
Houda Hotels (Monastir - Tunisie)
Supérieur à 1001,
Type de poste : Commercial/Ventes
Type de contrat : CDI
Contact : M. Bechir MILED (Tél: 73 521 808 , email: dg.hhouda@gnet.tn)
Descriptif de la structure :
Director of Sales & Marketing of 3000 beds : Houda Golf & Beach Club Monastir, Sousse palace Sousse, Medi Golf Hammamet Yasmine.
Résumé de la mission :
- Organized sales & marketing department -Elaborated Job descriptions for sales & marketing team according to each profile
-Settled sales procedures and policies
-Managed a team of 6 persons
-Elaborated sales & marketing action plan for summer 2003 and winter/summer 2004 for three hotels
-Elaborated budget for year 2003/04 for three hotels
-Evaluated the performances weekly and monthly
-Participated in different local and international events and exhibitions
-Increased sales by more than 20% -Contracted with major tour operators for three properties for year 2003/04 among of which some are with full commitment
-Implement the yielding strategy the evaluate market sales and to be on top of the situation and increased performances.
-Suggested and developed new products and niche markets such as golfers, MCI’s, special events, etc…
-Implemented training course for new recruits -speeding profitability

De juillet 2001 à janvier 2003Durée : 2 ans
Corinthia El Ksar Hotel (Sousse - Tunisie)
Supérieur à 1001,
Type de poste : Commercial/Ventes
Type de contrat : CDI
Contact : M. Romwald MIFSUD (email: marketing@corinthiahotels.com)
Descriptif de la structure :
Strategic saless Planing, Market expansion, relationship Management, Team Leading
Résumé de la mission :
-Followed the pre-opening budget and actions plans
-Elaborated sales & marketing plans & business plans for 2002 and 2003
- Settled new marketing strategy and new targets in order to booth further business
- Worked on new budget strategy after September 2001 event with collaboration and the approval of Corinthia Hotels International Malta based on the market competition
- Evaluated performances on a weekly and monthly basis with monthly sales reports and statistics, the market & competition analysis, yield & revenue reports, the forecast and projection reports, etc…
- Increased sales by more than 30% in difficult international and national economic period after 11 September Event
- Developed basically the tour operation, MCI, niche markets and leisure groups business
- Reinforced the online selling strategy by adopting aand forcing the web market sale.
- Participated in major international professional exhibitions
- Contracted with the major tour operators and business providers for summer 2002 and winter/summer 2002/03
- Managed 03 sales representatives
- Implemented training course for new recruits — speeding profitability.
- Elaborated a quarter year time data show for periodically supervisory board meeting with all performances evaluations and analysis

De mai 1999 à mai 2001Durée : 2 ans
Hotel Esplanade /Grand Hotel du Lac (Monastir/Tunis - Tunisie)
Compris entre 501 et 1000,
Type de poste : Commercial/Ventes
Type de contrat : CDI
Contact : M. Hatem BOUSLAMA (Tél: 73 461 147)
Descriptif de la structure :
Sales department
Résumé de la mission :
- Organize sales procedures§
- Elaborated Marketing and business plan
- Increased turnover and performances by 15% -Developed tour operation and MCI business
- Suggested and developed new products that increased earning by 25%
- Expanded sales to include mass market accounts.

De septembre 1998 à juin 1999Durée : 9 mois
Casino Caraïbe (Sousse - Tunisie)
Compris entre 201 et 300,
Type de poste : Autres Secteurs
Type de contrat : CDI
Contact : M. Jack PILGER
Descriptif de la structure :
General Manager Administrative Assistant
Résumé de la mission :
- Translated official documents and gaming rules
- Forwarded shipment and banking transactions
- Settled and followed the administrative procedures
- Elaborated daily, weely and monthly patron counts & statistics.

De mars 1996 à septembre 1997Durée : 18 mois
Abou Nawas Africana (Hammamet - Tunisie)
Supérieur à 1001,
Type de poste : Commercial/Ventes
Type de contrat : CDI
Descriptif de la structure :
Sales Manager
Résumé de la mission :
- Elaborated pre-opening mailing & procedures
- Prepared rate strategy, business mix and marketing plan
- Developed MCI & leisure groups business
- Issued the pre-opening and post opening budgets
- Issued monthly marketing and head counts reports
- Developed niche markets and new products
- Elaborated Marketing and business plan
- Evaluated the performances on a monthly basis Developed tour operation and MCI business

De janvier 1994 à mars 1996Durée : 2 ans
Hotel Festival (Monastir - Tunisie)
Compris entre 501 et 1000,
Type de poste : Commercial/Ventes
Type de contrat : CDI
Contact : Mme GRISSA
Descriptif de la structure :
Sales responsible
Résumé de la mission :
- Elaborated pre-opening mailing & procedures
- Prepared rate strategy and marketing plan
- Developed incentive & leisure groups business
- Negotiated & contracted with the major tour operators
- Developed golf segment
- Developed new market business providers
- Participated in Different professional international exhibition

De avril 1989 à janvier 1994Durée : 5 ans
Hotel Orient Palace (Sousse - Tunisie)
Compris entre 501 et 1000,
Type de poste : Marketing/Publicité/Relations Publiques
Type de contrat : CDI
Contact : M. Salem BOUMIZA
Descriptif de la structure :
Executive Assistant of GM - Marketing & Public Relation Responsible
Résumé de la mission :
- Elaborated new investments and financial feasibility studies with the collaboration of the finance director
- Helped the GM in setting general organization procedures
- Prepared the rate strategy, marketing & business plan
- Co-coordinated incentive & groups operations



 Compétences Linguistiques

ItalienNotions
EspagnolNotions
FrançaisUtilisation professionnelle
AnglaisUtilisation professionnelle
AllemandBilingue
ArabeBilingue


 Compétences Informatiques

Logiciels de bureautique Base de données (type Access...) , Messagerie (type Outlook...) , Présentation (type Powerpoint...) , Tableur (type Excel...) , Traitement de texte (type Word...)
Systèmes d'exploitation Mac OS , Microsoft Windows 2000 , Microsoft Windows 95/98/me


 Compétences Particulères

CompétenceDomaineNiveau de la compétence
ManagementManagementTrès bonne


 Publications, thèses, interventions

DateTitreEditeur ou revue
15 août 2004ArticleLa Revue de l'Entreprise